After each Meeting Owen James publish 'The Findings', a document that encapsulates and shares the key issues and topics discussed on the day.
Each section below summarises the different roundtable sessions and covers an array of industry driven topics.
The Findings are listed in Event date order, but don't just look for an event you attended, explore the research facility that gives you access to topics addressed at all our other Meetings – past and present.
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Capturing your customer’s attention – it is after all a finite resource
As everyone wanders around staring at their phones … flicking between Instagram, Facebook, LinkedIn et al, how on earth do you capture their attention? And even if you do – how long can you hold on to it for?
25 June 2019A Meeting of Minds Advisory Distributors - 25 June 2019
AuthenticityCustomerDataDigitalFinancial AdvisoryFintechPersonalisation
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Business success depends as much on employee satisfaction as it does on customer satisfaction
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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Building an eco-system to help more people look after their relatives in later life
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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The rising spectre of cyber security - do banks hold the solution?
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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Waking up a sleepy industry - innovation within the insurance industry
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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Big data initiatives to achieve competitive advantage
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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Millennials
01 June 2017A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - April 2017
Retail Financial Services
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Achieving Digital Intimacy to Create Devoted Customers and Advocates For Your Business
Three things are key – trust, personalisation and culture
A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - October 2018
Retail Financial Services
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All hail the over 50's - Tapping into your most economically powerful customer segment to take advantage of the pensions revolution
A Meeting of Minds Bank & Brand Distribution of Retail Financial Services - October 2016
Retail Financial Services
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Bank ®evolution – understanding Banking's role in customer's life
A Meeting of Minds Bank & Brand Distribution of Retail Financial Services - October 2016
Retail Financial Services
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Bank on the apathetic customer or be ready for action should their circumstances change
“Banks still have this mentality that you give gold to them and they keep it and give you a slight premium.”
A Meeting of Minds Bank and Brand Distribution of Retail Financial Services - 3 October 2019
Business ModelCustomerOpen BankingRetail Financial Services
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Banks of the Future – what can legacy banks learn from digital challengers?
A Meeting of Minds Bank & Brand Distribution of Retail Financial Services - October 2015
Retail Financial Services
