WealthTech Matters

Technology is core to the future wealth management model but, in an increasingly specialist technology environment, wealth managers must engage with a deeper knowledge and understanding of what technology is available and can deliver across the three main areas of their business; their clients, their advisers and staff and their business. 

WealthTech Matters will focus on three themes and will discover and discuss technology solutions that solve key challenges facing their business. The year will then conclude with Owen James' flagship event Meeting of Minds - Technology in Financial Services.

Who Will Be in the Room?..

Each event will bring together COOs, CTOs, CIOs and their teams from the top Wealth Managers, Private Banks, DFMs, Advisers and MFOs.

THEMES:

The Client - 10/3/2020
How you find and engage prospects, onboard, manage and service clients efficiently and profitably is changing. Learn what technology tools are doing in these areas.

The Adviser/Employee - 24/09/2020 
Please note this event was due to take place on Thursday 18 June but was postponed due to COVID-19.

A wide range of technology now exists to increase the efficiency, speed and effectiveness of your employees. Learn what technology tools can do for your employees.

The Business - 11/11/2020
Wealth Management firms are challenged by multiple themes but also have significant opportunities available to them. Learn what role technology has to play here.

If you would like to find out more about these events, do please call John Hall on 01483 861334 or email him at johnhall@owenjamesgroup.com.

What to Expect:

See the event in action - below is a video from The Client - our event that took place in March:

Events

Findings from WealthTech Matters

  • Enhancing productivity is a key focus for wealth management and an important part of that will be ensuring that your front office has all client data

    Headlines: The expert began by framing the session through stating the importance of being able to capture, aggregate and action data to enhance productivity. It is no good having great technology if good quality data is not captured and Consumers’ attitude to data is also changing as they have more choice and more access to data, and particularly open banking and open finance. The middle class is tripling globally, they will need new propositions and new ways of engaging. There are multiple different data sources on individuals and open finance is a way of bringing these sources Understanding the client and automating the process in the advice market will be important and today businesses have disparate systems and data all over the place. Clients need to be able to triage and self-serve at the front end, and it is everyone's challenge but hard to achieve. It will be important to understand where the client master sits and who oversees and/or owns that Two firms were able to give illustrations on how their firms had coped with varying degrees of success in their moves from legacy systems to new platforms with varying degrees of pain and effort. It was noted: "If you move too quickly, most businesses don't have the bandwidth to solve the problem, and keep the business going forward at the same time. Business change is required with tech facilitating the outcome. It's not just about sticking the technology in". It is also important not to keep reinventing the wheel and to use what good technology is already available. The important thing to note is that the data side is the productivity piece. Once that is in place and can be used by advisers, a much richer conversation with the end client will be enabled. It was also pointed out that there is a huge amount that firms can do to understand more about their clients and how tech can facilitate this. As open banking comes in, the question was posed to the room: "Are you going to be the trusted adviser or just another stall in the market place. Lots of other people are tempting clients away. This is where the 66% of NextGen will fire their parents’ advisers." The expert asked how many wealth management firms have looked at how many of their clients will have passed away in the next five years and are they aware how quickly that client based will fall away? This was acknowledged but several delegates agreed that the 'Next Gen' is not the millennials - it is more likely to be 50-55 year olds because people are living so much longer and inheritors will already have their own advisers. The critical point is to understand the client experience, to be able to dive in and test different parts and this involves identifying the most effective way of getting feedback. As one delegate said: "This industry is beyond weird at how little we ask clients. We never say is this what you want. That is client centric. If they are happy, you earn the right to ask for more. The more questions you ask, hopefully there is a convergence where clients love the things you do and where you know the client best." It was agreed that with high NPS scores in the industry, not enough people actually ask for the business. There is push back from bankers but they can be very productive doing very little. "I think we should have a good commercial relationship, as opposed to just a good " The other important factor is ensuring firms have the right people to execute successfully on a new strategy. The industry does not attract natural sales people and the word 'sales' is frowned upon, but often firms are unable to provide the tools needed by advisers to do a good The younger generations coming through are using fintechs, being courted by fintechs and are getting pulled in different directions. Those other offerings will know more about these potential clients than wealth firms who don't get the opportunity to move the Taking the decision to engage with clients earlier in the wealth cycle is important but if firms are engaging at this level, it is important they can service these clients efficiently. They still need to be approached as individuals, and data should be gathered along the way. The session concluded in agreement that good data is the enabler to greater productivity but the industry still has some way to go in organising its data effectively and efficiently in order to both drive improved productivity and enhance the client Expert: Dave Upton, UK Managing Director, Focus Solutions Group

    20 November 2019Ciara SalaA Meeting of Minds Wealth Management and Private Banking - 20 November 2019

    Wealth Management and Private BankingWealth Management and Private BankingBehavioursEngagementStrategy

  • As regulation will soon mean that your relationship managers will need to take into account your clients’ ESG preferences as part of their suitability

     Key questions form clients:

    20 November 2019Ciara SalaA Meeting of Minds Wealth Management and Private Banking - 20 November 2019

    Wealth Management and Private BankingWealth Management and Private BankingESGInvestmentsStrategy

  • The secret to harnessing both client focus and client centricity for retention and growth.

    A Steve Jobs quote set the scene for the discussion around how to achieve the best customer experience:

    20 November 2019A Meeting of Minds Wealth Management and Private Banking - 20 November 2019

    Wealth Management and Private BankingWealth Management and Private BankingClient Data ManagementCustomerOnboardingTechnology

See all WealthTech Matters findings

Latest from WealthTech Matters

View more from WealthTech Matters

A well organised and well executed event, providing tangible opportunities to network and develop business partnerships.

MetLife

Sponsors


Top