Headlines:
- It shouldn't be a race to the bottom regarding rates
- It shouldn't be a race to the bottom regarding rates
- It's about building a sustainable business and focusing on the customer
- Growth in fund value is not enough
Key Issues and Challenges:
- Looking to the future, look to renegotiate with fund group/platform providers
- Concentrate on client engagement to ensure you are offering the best value
- Use technology as much as possible to free up adviser time
- Vary charging structures - different models emerging and no one option is right for all clients
- Think about how you maximise relationships, not only with the client but with the wider family e.g. how fees can be reduced for younger members with less assets but key needs
Conclusion and Solutions:
- Understand who is a profitable client and develop your business to support these clients in a simple, transparent way that demonstrates service and value
Experts:
Lee Robertson, Octo Members Group
Facilitator:
Rod Bryson, Capgemini Invest
