Moderator: Rob Bryson – Capgemini Consulting
Experts: Niall Barton – Wrisk; Keith Webb – Capgemini Consulting
- Mark - collaboration with BMW. App launch next year
- Too many policies – want one policy that covers all
- Collaboration to ensure tech is vital
- Consumers want dialogue, autonomous communication
- Organisations are being held down, how can they gain the characteristics of small start-ups?
- How do you plug into and form the right partnerships using the technology?
- Compliance is slow, how do we speed – continuous competitor analysis
- UBS – wealth management innovation – start-ups are getting preferential treatment
- FCA Regulators – greater systemic risk for larger organisation
- Change in last two years, FCA have become increasing hospitable to those who are acting in consumer’s best interest.
- David Google – keeping talk back on consumer focus
- How many organisations have asked consumers directly what they want?
- Large amounts of research but insight is lacking
- Lacking engagement in financial services???
- Organisation structure having different department, need to change results driven
- Companies are struggling to do the things start-ups are doing
- Consumer satisfaction and customer focus is becoming a key area for innovation and change.
- What if major online companies start banking??? Nervousness
- Google tried and failed in financial world – didn’t pass the toothbrush test. Problems due to API…
Quick Summary:
- Introducing change in large companies is tough. Small start-ups are benefiting from less regulation and have claimed market shares.
- Finding out what consumers want and need can’t just be a research project done with large amounts of qualitative data and analytics. It needs to be done through direct and dynamic communication on an individual scale.
